HOME Contact for Individual Customers Repair Request Form

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Repair Request

Thank you for purchasing and using our product.
For initial defects and malfunctions, please contact the store where you made the purchase.

  • When requesting repair services, please fill in the required information in the form below.
  • After receiving your request, we will contact you for confirmation.
  • If the repair is requested outside the warranty period, it will be subject to charges.
  • Please note that you will be responsible for the shipping costs for the return.
  • Please refer to our privacy policy for information on the handling of personal information.
  • If you do not agree to the above terms, we may have to decline your request.

Confirm inquiry

Please confirm your input and press the 'Submit' button.
If you need to make corrections, press the 'Back' button to modify.

Product Name or Brand NameRequired
Warranty StatusRequired

If there is no warranty certificate, the product may not be eligible for warranty even if within the warranty period.

Date of Purchase
Repair Request DetailsRequired
Attach File jpg、gif、png、bmp
size must be less than 5MB
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Full Name Required
Email AddressRequired

Confirm Email Address

Phone NumberRequired
Postal Code

Please enter without hyphens

Country Required
Prefecture/ State
City/Town/Village
Street Address/Apartment Number/Room　Number